Delete your Evershape account

This page is for Evershape, the gym app by Idan Refaeli. Here is how to delete your account and your data, in the app or by email.

Delete it in the app

Open Profile, Delete account. You can also start from the person icon on the paywall.
You need an internet connection, and you are asked to confirm before anything is deleted.
Cancel your subscription first (see "Subscriptions" below): deleting the account doesn't cancel it.

No access to the app? Ask by email

Email alphabornapps@gmail.com from the address of your account and ask us to delete your account and data. We delete them within 30 days. If you signed in with Apple and hid your email, write from the address you use and tell us that.

What gets deleted

When you delete your account in the app, these are deleted from our database right away, and their copies on your phone with them. If you ask by email, they are deleted within 30 days.

Your sign-in account
Your profile
Your plan
Your workout history
Your consent choices
Your analytics profile at Mixpanel

What is kept

Purchase records: the store you bought in (Apple or Google) and RevenueCat keep transaction records as long as tax and accounting law requires, even after you delete your account.
Usage events already sent to Mixpanel: kept no longer than 24 months, linked only to a random account ID that no longer leads to your name or email. Deleting the account doesn't remove them by itself. Email us and we delete them within 30 days.
Support emails: up to 24 months from the end of the conversation.

Subscriptions

Deleting your account does not cancel your subscription. Cancel it first, where you bought it, or Apple or Google keeps billing you.

iPhone: Settings, your name, Subscriptions, Evershape.
Android: the Google Play Store app, your profile picture, Payments & subscriptions, Subscriptions, Evershape (Google's help).

How we handle your data: Privacy Policy. Other questions: Support. In Hebrew: מחיקת חשבון.

Contact

Idan Refaeli, Israel · alphabornapps@gmail.com