Evershape Support

Questions, a bug, an idea? Email alphabornapps@gmail.com (from the app: Profile, Contact us). We usually answer within 2 business days.

Subscription

Cancel or change your plan: on your iPhone, Settings, your name, Subscriptions, Evershape. On Android, the Google Play Store app, your profile picture, Payments & subscriptions, Subscriptions, Evershape (Google's help). To avoid the next charge, cancel before the trial or period ends (on iPhone, at least 24 hours before). You keep access until the end of what you paid for.
Refund: refunds for App Store purchases are handled by Apple at https://reportaproblem.apple.com. For Google Play purchases, ask Google Play (how to request a refund). Refunds are decided by the store you bought in, not by us.
Paid but still see the paywall? On the paywall tap Restore purchases, signed in with the same account you paid with: on iPhone your Apple Account, on Android the Google account in Google Play. Still stuck? Email us with the date of the purchase.
New phone: sign in with the same Apple or Google account; your plan and workouts sync back. Sign in with Apple is on iPhone only, so on Android use your Google account.

Delete your account: Profile, Delete account. This deletes your profile, plan and workout history. Cancel your subscription first, with Apple or Google, wherever you bought it; deleting the account doesn't stop their billing. No access to the app? How to ask for deletion by email.
Get a copy of your data or fix something: email us from your account's address.
Signed in with Apple and hid your email? We see a relay address from Apple; write to us from the address you use and tell us that.
Privacy Policy · Terms of Use · in Hebrew: מדיניות פרטיות · תנאי שימוש

Change your goal, days or weight: Profile, Your plan. The plan updates. In the EU, the EEA and the UK the weight shows there once health data is on (Profile, Health data).
Something hurts: use the pain option before the workout to swap exercises (in the EU, the EEA and the UK it's there when health data is on), and if the pain is more than normal soreness, stop and see a doctor or physiotherapist. Evershape gives general training guidance, not medical advice.
Reminders not arriving: iPhone Settings, Notifications, Evershape, allow notifications (on Android: Settings, Notifications, App notifications, Evershape; the names can differ by phone); then check that workout reminders are on and the reminder time is right in the app (Profile, Reminders).

Idan Refaeli, Israel · alphabornapps@gmail.com